Customer service
Everything you need to know about ordering, delivery, returns and payment. Can't see your answer? Get in touch and we'll come back on the next working day.
Delivery
- Free UK-mainland delivery on orders over £500. Below that, delivery is £29.00.
- UK mainland: 3–5 working days with tracking.
- Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands: 5–7 working days.
- Larger items (corner sofas, modular pieces): 7–10 working days, booked in by phone or email.
- You'll find the exact lead time on each product page.
Returns
You have 14 days from the day your order arrives to change your mind, under the UK Consumer Contracts Regulations. The item must be in its original packaging, unused, and returned with proof of purchase.
Request a return via the contact form; we'll refund the price of the goods within 14 days of receiving them back.
Return postage: quoted per item at the time of your request.
Guarantee
Every piece is covered by the UK Consumer Rights Act 2015 — it must be of satisfactory quality, fit for purpose and as described. Where a manufacturer guarantee applies, you'll find it in the product's specification.
Payment
Pay securely with Visa, Mastercard, American Express, Apple Pay, Google Pay. All prices are in GBP and include 20% VAT.