Shipping & delivery
Clear lead times, clear charges and a real person to contact if plans change.
Where we deliver
We deliver throughout the United Kingdom. Standard online delivery rates apply to UK-mainland addresses. Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take longer; contact us before ordering an oversized item so we can confirm access and any additional carrier charge.
Delivery cost
- Orders of £500.00 or more: free standard UK-mainland delivery.
- Orders below £500.00: £29.00 standard UK-mainland delivery.
- Any non-mainland or specialist two-person delivery supplement is confirmed before we accept the order.
Dispatch and lead times
- Standard UK mainland: normally 3–5 working days.
- Highlands, Islands and Northern Ireland: normally 5–7 working days.
- Large sofas, beds and modular pieces: normally 7–10 working days, with the delivery day agreed in advance.
The product page shows the expected service for that item. Times run from order acceptance and are estimates unless we expressly agree a fixed date with you.
Tracking, access and arrival
We send tracking or appointment details when the order leaves us. Please check doorways, stairways and lifts before ordering large furniture. You are responsible for giving us an accurate address and telling us about restricted access.
Inspect the packaging and item as soon as reasonably possible. If anything arrives damaged or incomplete, photograph the packaging and item and contact us promptly at hello@mkfurnitureonline.co.uk or 01908 317979.
Delays and failed delivery
If an event outside our control delays delivery, we will contact you and take reasonable steps to minimise the delay. Your statutory right to cancel where delivery is materially late is not affected.
If a booked delivery cannot be completed because nobody is available or access information was not provided, the carrier may charge for redelivery. We will tell you the amount before arranging it.