Returns, cancellations & refunds
A plain-English summary of your cancellation rights and what happens next.
Your 14-day right to cancel
For most online purchases, you may tell us that you wish to cancel within 14 days after the day the goods are delivered. You do not need to give a reason. After notifying us, you have a further 14 days to return the goods.
Email hello@mkfurnitureonline.co.uk with your name, order number and the items you wish to return, or use the model wording below. We will acknowledge your request and provide return instructions.
Returning the goods
You may inspect furniture as you reasonably would in a shop. Please return it complete and, where possible, in its original protective packaging. We may reduce a refund only where handling beyond what is reasonably necessary has diminished the value.
For a non-faulty change-of-mind return, you pay the direct return cost. You may use a suitable insured carrier, or ask us to quote a collection based on the item size and postcode. We will give you the exact collection price before you agree; no collection fee is charged without your approval.
Made-to-measure or genuinely personalised goods may be excluded from the change-of-mind right where this was clearly stated before purchase. Selecting a standard advertised colour or size does not by itself remove your statutory rights.
Refunds
We refund the price paid and the cost of our least expensive standard delivery option. Any premium delivery upgrade is not refundable beyond the standard-delivery amount.
We make the refund to the original payment method within 14 days after receiving the goods back or, if earlier, after you provide evidence that they were sent back. We do not charge a refund administration fee.
Faulty, damaged or incorrectly supplied goods
Your rights under the Consumer Rights Act 2015 are separate from the change-of-mind policy. If goods are faulty, not as described, not fit for purpose or damaged on arrival, contact us with photographs and your order number. Where the claim is valid, we arrange and pay for the return or collection and offer the remedy required by law.
Model cancellation wording
To: MK Furniture, 16 Church St, Wolverton, Milton Keynes MK12 5JN, United Kingdom, hello@mkfurnitureonline.co.uk
“I give notice that I cancel my contract for the sale of the following goods: [describe goods]. Ordered on/received on: [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date].”